Managing Discounts

Learn how to create and manage discounts, run sales, and apply special offers that adjust pricing across your product catalogue.

Create a Discount

• Go to Dashboard > Commerce > Discounts
  
• Click New Discount at the top of the page.

Discount Properties

• Title: Enter a clear, meaningful title. This is used internally to identify the discount.

• Discount type:
  • Flat – A fixed dollar or value amount off.
  • Percentage – A percentage off the price.
  • Free shipping – Removes shipping or delivery costs.
  • Free gift product – Automatically adds a selected product to the cart.

• Discount value: Enter the value based on the selected discount type (For example, $10 or 10%).

• Applies to: Choose where the discount is applied.
  • Total order - Applies the discount to the entire cart total.
  • Products (discount off individual products) - Applies the discount at the product level.
    • If selected, choose one of the following: All products, Specific products, brands, or categories

Validity with other discounts

Enable Allow other discounts to be used in combination with this offer if more than one discount can be applied to the same order.

• When discounts are not valid together
  • If multiple discounts apply but are not valid together, the discount with the greatest value is used.
    
  • The customer always receives the best available discount.

• When discounts are valid together
  • When discounts are allowed to combine, the order of application does not affect the result.
    
  • All discounts are calculated from the original product price, not from a discounted subtotal.
    

Example

• Product price: $100
  
• Discount A: $5 off
  
• Discount B: 10% off
  

Discount B is always calculated as 10% of the original $100, resulting in a $10 discount.

Set up Discount Restrictions

You can limit when and how a discount can be used.

Require Customer to Enter Code

• Enter a code if the customer must manually apply the discount at checkout.
  
• Leave blank to apply automatically when conditions are met.
  

Contact filter - Restrict the discount to specific contacts.

Total Remaining Uses

• Set a maximum number of times the discount can be used.
• Leave empty for unlimited use.
  

Per-Customer Usage Limit

• Limits how many times a contact can use the discount.
  
• The limit applies per order, per contact.
  
• Multiple items in the same order still receive the discount.
  

Requires Minimum Purchase Total

• Set a minimum cart subtotal required to activate the discount.
  
• Only product totals are considered.
  

Valid Only Between Dates

• Set a From and To date and time.
  
• The discount only applies during this period.
  

Apply When Buying Products for Someone Else

• Enable this option to allow the discount when purchasing on behalf of another contact.
  

Enabled For

• Choose where the discount can be used:
  • Administrators / manual sales
    
  • Public use / shopping cart
    

Click Save Discount to make it available based on your settings.