Fulfillment Tracking And Notifications

When an order is placed, Oncord allows you to update the fulfillment status and automatically send a notification email with the tracking number to the customer. This keeps customers informed and enhances their experience by providing real-time updates and reducing support inquiries.

To Update Fulfillment Status:

• Navigate to Dashboard > Commerce > Sales.

• Click the Await Fulfillment tab to view all orders awaiting fulfillment.

• Under the Fulfillment column, the default status is typically set to "Unshipped."

• Click the three-dot button next to the fulfillment status to view options.

• Oncord provides a range of fulfillment statuses, giving you flexibility to track each step in the fulfillment process:
  • Mark Printed: Indicates the order’s details have been printed, often as the first step in preparing the order for fulfillment.
  • Mark Packed: Items in the order have been packed and are ready for shipment.
  • Mark Shipped: Confirms that the order has been shipped and is on its way to the customer.
  • Mark Awaiting Return: Marks an order that is pending return, often due to customer request or a return process.
  • Mark On Hold: Pauses fulfillment for the order, typically due to issues with inventory or payment.
  • Mark Back Ordered: Marks orders for items temporarily out of stock, with fulfillment pending item availability.
  • Not Required: Used when fulfillment is unnecessary, such as for service or digital products.

• Select Mark Shipped when the order has been sent.

• In the pop-up window, select the Shipping Company and enter the tracking number.

• Choose whether to send a notification email with the tracking number.

• By default, Oncord will send the notification email to the contact who placed the order, but you can also customize the recipient's email if needed.

• Click Update Fulfillment Status to finalize.

After updating the status, the fulfillment status for this order will be marked as "Shipped." You can also track shipments by navigating to Dashboard > Commerce > Sales > Shipments.