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Website
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3min Explainer Walkthrough
- Generate a Design
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Page Management
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Page Editing
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Form Builder
- Updating Your Navigation Menu
- Creating Page Redirectors
- Posts Management
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Search Engine Optimization
- Setting Up Google Marketing Tools
- Setting Up Meta Pixel & E-commerce Tracking
- Setting Up Microsoft Marketing Tools
- Setting Up Linkedin Insight Tag
- Optimizing Images For Web
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Analytics
- Third Party Embed Code
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3min Explainer Walkthrough
- Contacts
- Marketing
- Commerce
- Apps
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Settings and Config
- Going Live
- Updating Your Billing Details
- Changing Your Oncord Plan
- Domain Health Checker
- Managing Administrators
- Registering a Domain Name
- Changing Your Domain Name
- Backing Up Your Website
- Choosing an E-mail Host
- Hosting Email With Oncord
- Setting Up Gmail Hosting
- Setting Up Office 365 Hosting
- Setting Up Sub Domains
- Hosting a Sub-Site
Fulfillment Tracking And Notifications
When an order is placed, Oncord allows you to update the fulfillment status and automatically send a notification email with the tracking number to the customer. This keeps customers informed and enhances their experience by providing real-time updates and reducing support inquiries.
To Update Fulfillment Status:
- Navigate to Dashboard > Commerce > Sales.
- Click the Await Fulfillment tab to view all orders awaiting fulfillment.
- Under the Fulfillment column, the default status is typically set to "Unshipped."
- Click the three-dot button next to the fulfillment status to view options.
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Oncord provides a range of fulfillment statuses, giving you flexibility to track each step in the fulfillment process:
- Mark Printed: Indicates the order’s details have been printed, often as the first step in preparing the order for fulfillment.
- Mark Packed: Items in the order have been packed and are ready for shipment.
- Mark Shipped: Confirms that the order has been shipped and is on its way to the customer.
- Mark Awaiting Return: Marks an order that is pending return, often due to customer request or a return process.
- Mark On Hold: Pauses fulfillment for the order, typically due to issues with inventory or payment.
- Mark Back Ordered: Marks orders for items temporarily out of stock, with fulfillment pending item availability.
- Not Required: Used when fulfillment is unnecessary, such as for service or digital products.
- Select Mark Shipped when the order has been sent.
- In the pop-up window, select the Shipping Company and enter the tracking number.
- Choose whether to send a notification email with the tracking number.
- By default, Oncord will send the notification email to the contact who placed the order, but you can also customize the recipient's email if needed.
- Click Update Fulfillment Status to finalize.
After updating the status, the fulfillment status for this order will be marked as "Shipped." You can also track shipments by navigating to Dashboard > Commerce > Sales > Shipments.
