Going Live

A domain name points at Name servers, which store and serve DNS records. DNS records specify where various services associated with the domain are hosted, such as the website and mail servers.

DNS records may be setup and configured within an Oncord account, otherwise DNS can be configured elsewhere (this is referred to as hosting DNS externally). When DNS is hosted externally, the DNS records configured within Oncord do not take effect.

Hosting DNS with Oncord by using our name servers is usually ideal, as it eliminates some issues around email deliverability, and makes it easier for our team to assist with troubleshooting issues.

If you don't engage an IT provider, it's usually a safe assumption that DNS can be hosted with Oncord.

When an IT provider is looking after you, they often prefer to host DNS externally, so that it's easier for them to make manage DNS changes for you. It's considered professional courtesy to involve your IT provider when making DNS changes. The Oncord go-live wizard allows you to invite an IT administrator, which sends them go-live instructions.

If you own any additional domain names, park them via Settings > Domains, and repeat the steps above.

To register new domains, login to your Oncord Dashboard, and navigate to Settings > Domains > Register New Domain.

Note: If you have not registered a domain through Oncord before scroll to the bottom of the Register New Domain page and click on the New Customer button.

When registering a new domain through Oncord it will automatically be set to the Oncord name servers by default.