Going Live

The following instructions will allow you to make your new website live.
If you have any difficulties or need our assistance, please get in touch via our support page.

Launching your new website? Use the Go Live Wizard

The Oncord Go Live Wizard is designed to make launching your new website easy. Simply click the "Go Live" button shown within the Dashboard prior to launching your new website, and follow the steps.

Go to Dashboard > Settings > Domains > "Launch the Go Live wizard".

Alternatively, follow the instructions below.

Where will DNS be hosted?

What is DNS hosting?

A domain name points at Name servers, which store and serve DNS records. DNS records specify where various services associated with the domain are hosted, such as the website and mail servers.

DNS records may be setup and configured within an Oncord account, otherwise DNS can be configured elsewhere (this is referred to as hosting DNS externally). When DNS is hosted externally, the DNS records configured within Oncord do not take effect.

Hosting DNS with Oncord by using our name servers is usually ideal, as it eliminates some issues around email deliverability, and makes it easier for our team to assist with troubleshooting issues.

If you don't engage an IT provider, it's usually a safe assumption that DNS can be hosted with Oncord.

When an IT provider is looking after you, they often prefer to host DNS externally, so that it's easier for them to make manage DNS changes for you. It's considered professional courtesy to involve your IT provider when making DNS changes. The Oncord go-live wizard allows you to invite an IT administrator, which sends them go-live instructions.

DNS hosting is included with all Oncord subscriptions, and suits most situations. If a managed IT service provider is looking after you, they may prefer to host DNS elsewhere.

Choose where DNS will be hosted to view instructions:

Oncord Another Provider

Follow the three steps outlined below.

Step 1: Configure your E-mail Accounts

Would you like to keep your existing e-mail hosting configuration (such as Microsoft 365 / Gmail)? Or would you prefer to migrate your email accounts to our servers? Select how you would like to host your emails to view instructions below.

Step 2: Do you have Other Services?

Do you run an office VPN, VOIP or other service which run off subdomains of your domain such as: intranet.domain.com, office.domain.com, fileserver.domain.com?

You will need to configure the additional DNS records via Settings > Domains > Edit Domain.

Or contact us with the details of these so we can add the DNS records.

Step 3: Point your Domain DNS to Oncord

After configuring your e-mail accounts and any other service records you require, then you can take the final step in making the site live. (Note: It is important to read the above steps before you continue, or email and other services may stop working).

Login to your domain registrar (the company that you registered your domain with), remove existing name servers and set the following name servers on the domain.

ns1.oncord.com
ns2.oncord.com
ns3.oncord.com
ns4.oncord.com

After doing this, it will take between 2 and 24 hours for the site to go live.

Once the DNS change has taken place our system will issue your website an SSL certificate.

Do you own any additional domains?

Park a Registered Domain

If you own any additional domain names, park them via Settings > Domains, and repeat the steps above.

Register a New Domain

To register new domains, login to your Oncord Dashboard, and navigate to Settings > Domains > Register New Domain.

Note: If you have not registered a domain through Oncord before scroll to the bottom of the Register New Domain page and click on the New Customer button.

When registering a new domain through Oncord it will automatically be set to the Oncord name servers by default.